One global identity
One email-based Model Output account can participate in multiple companies and roles without duplicating the person.
Benefit: simpler account management and a clearer access history.
Products and services
Software to Run your business!
Model Output is building secure business software from real world experience. Each offering starts with clear company boundaries, useful permissions, and a clean experience on desktop and mobile.
Featured offering
The first product in the Model Output platform
Designed for support teams, operations leaders, internal experts, and the people who depend on them.
Model Output Help Desk
A licensed, multi-tenant help desk and operations platform with secure ticketing, private files, inherited service-level policies, time-zone-aware business calendars, company/division reporting, searchable private knowledge, AI-assisted suggestions, inherited inbound/outbound email, and privacy-preserving consulting coordination available now.
Secure ticketing, inherited SLA policies, company/division dashboards, private searchable knowledge, tenant-safe AI suggestions, configurable ticket email, and staff-reviewed consulting assistance are available now for authorized deployments. Public consultant outreach.
- Ticket management
- SLA tracking
- Private knowledge
- AI-assisted suggestions
- Inbound and outbound email
- Private consulting assistance
- Company and division access
Authentication and access
Secure access that respects how companies are organized
Authentication establishes identity. Company memberships and scoped permissions determine access. Model Output keeps those responsibilities deliberately separate.
Local login and company OIDC SSO
Use local email and password authentication or configure company-specific OpenID Connect with providers such as Microsoft Entra ID and Okta.
Benefit: companies can use a familiar identity provider without changing the global user model.
Explicit company approval
SSO never creates company access, memberships, or roles. A matching email domain is not treated as authorization.
Benefit: fewer accidental access paths and stronger tenant boundaries.
Company and division scope
Roles can apply across a company or to any authorized subset of divisions or plants.
Benefit: access follows real operational responsibility instead of a one-size-fits-all role.
Security-aware audit history
Important authentication, identity-linking, membership, role, and permission changes are designed to leave useful audit evidence without logging secrets or tokens.
Benefit: clearer investigations, access reviews, and future compliance work.
Available foundation:
Local email/password sign-in and company-specific OIDC SSO are implemented, with explicit membership approval, scoped company and division roles, and auditable identity activity.
How we shape products
Built for useful work, durable boundaries, and steady growth
Private by default
Customer records, knowledge, attachments, and conversations remain within authorized company and division boundaries.
Designed for real scale
Server-side permissions, pagination, background processing, and production-oriented data access are part of the architecture from the start.