One global identity
One email-based Model Output account can participate in multiple companies and roles without duplicating the person.
Benefit: simpler account management and a clearer access history.
Products and services
Software to Run your business!
Model Output builds secure business software from real-world experience. Each offering combines clear company boundaries, useful permissions, and a clean experience on desktop and mobile.
Software products
Focused tools for support and sales teams
Choose the product that fits the work today, with the same secure company and Division foundation underneath.
Model Output Help Desk
A licensed, multi-tenant help desk and operations platform with secure ticketing, private files, inherited service-level policies, time-zone-aware business calendars, company/division reporting, searchable private knowledge, AI-assisted suggestions, dedicated customer email intake, two-way email conversations, and privacy-preserving consulting coordination.
Bring ticketing, service levels, reporting, knowledge, AI assistance, email, and consulting coordination into one secure workspace, then reach approved consultants without exposing private ticket details.
- Ticket management
- SLA tracking
- Private knowledge
- AI-assisted suggestions
- Dedicated support address
- Requester and CC email replies
- Private consulting assistance
- Company and division access
Model Output CRM for Pace
A focused CRM layer built specifically for Pace-connected sales teams. Qualify Leads, manage activities, link real Pace Estimates to Opportunities, select the Products, Parts, and quantities expected to sell, and spot customers whose posted sales are slowing down.
Keep Pace as the operational source of truth while giving reps and managers a simpler place to manage relationships, pipeline, follow-up, and customer retention.
- Hosted and internal Leads
- Multi-Estimate Opportunities
- Product and Part pricing
- Activities and workflows
- Customer retention signals
- Manager goals and reporting
- Controlled prospect capture
- $299/month for up to 10 sales reps
Authentication and access
Secure access that respects how companies are organized
Authentication establishes identity. Company memberships and scoped permissions determine access. Model Output keeps those responsibilities deliberately separate.
Local login and company OIDC SSO
Use local email and password authentication or configure company-specific OpenID Connect with providers such as Microsoft Entra ID and Okta.
Benefit: companies can use a familiar identity provider without changing the global user model.
Explicit company approval
SSO never creates company access, memberships, or roles. A matching email domain is not treated as authorization.
Benefit: fewer accidental access paths and stronger tenant boundaries.
Company and division scope
Roles can apply across a company or to any authorized subset of divisions or plants.
Benefit: access follows real operational responsibility instead of a one-size-fits-all role.
Security-aware audit history
Important authentication, identity-linking, membership, role, and permission changes create useful audit evidence without logging secrets or tokens.
Benefit: clearer investigations, access reviews, and compliance preparation.
Secure access included:
Sign in with email and password or company-specific OIDC SSO, while explicit membership approval, scoped company and division roles, and auditable identity activity protect access.
How we shape products
Built for useful work, durable boundaries, and steady growth
Private by default
Customer records, knowledge, attachments, and conversations remain within authorized company and division boundaries.
Designed for real scale
Reliable permissions, responsive workflows, and scalable processing help the platform support growing teams and workloads.