Model Output Help Desk

A help desk for real operational work—not just IT tickets.

Model Output Help Desk provides licensed, secure multi-tenant ticketing, inherited service-level policies, deadline and breach tracking, company/division dashboards, private searchable knowledge, tenant-safe AI suggestions, configurable inbound/outbound ticket email, and identity-safe outside consultant assistance for support requests, production issues, and business-process questions.

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Help Desk capabilities

One place to capture, coordinate, resolve, and learn

Secure ticketing, SLA tracking, dashboards, private knowledge, authorized AI suggestions, ticket email, identity-safe consulting coordination, and public consultant outreach are offered through the platform.

01

Ticket management

Create and track requests with human-readable ticket numbers, priorities, extensible statuses, categories, owners, timestamps, resolution details, and a complete event timeline.

02

Internal support

Handle computer problems, system outages, application issues, production questions, workflow problems, system configuration issues, and other operational work in the same adaptable system.

03

Company and division organization

Keep work inside the correct company and division or plant, with configurable rules for whether employees can see peer requests.

04

Agent assignment and routing

Assign agents across an entire company or any authorized subset of divisions, with clear ownership and reassignment history.

05

SLA tracking

Apply Model Output defaults, company policies, or division overrides for first response and resolution targets by priority and business hours.

06

Dashboards and trends

See workload, open tickets, aging requests, response and resolution times, SLA performance, volume trends, and company or division activity.

07

Private knowledge base

Search published company/division articles, save drafts, publish directly with scoped permission, track review dates, and turn a polished resolution into knowledge without exposing the private conversation.

08

On-demand AI knowledge suggestions

A requester or authorized agent starts the search only when it is useful, helping control provider costs. The search uses only authorized company or ticket-division knowledge, presents article-linked resolution ideas, accepts requester feedback, and supports an encrypted company API key with optional division overrides.

09

Inbound and outbound email

For configured deployments, create tickets from authenticated sender email, correlate replies without trusting subject lines, process safe private attachments, send background notifications, and inherit Division, Company, or Model Output delivery settings.

10

External consultant assistance

Customers request specialized help through a separate private description, and approved consultants see only an identity-safe opportunity without customer identity, ticket conversation, or attachments.

Company pricing

Choose the team size that fits your business

Every paid plan includes the current Help Desk capabilities, requester accounts, company OIDC SSO, and customer-funded AI suggestions.

Essentials

$149per company/month

Includes 5 agent seats.

Additional agents: $20/month

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Most popular

Professional

$299per company/month

Includes 20 agent seats.

Additional agents: $20/month

Choose Professional

Business

$699per company/month

Includes 40 agent seats.

Additional agents: $15/month

Choose Business

Enterprise

Call for a quotecustom company plan

Talk with Model Output about custom seats, support, integrations, and hosting options.

Pricing is tailored to your requirements

Request an Enterprise quote

Annual billing: pay for 11 months and receive 12 months of service. Setup, migration, custom integrations, consulting, dedicated hosting, and AI-provider usage are quoted separately.

Core workflow

From a new request to a reusable answer

  1. 1

    Capture the work

    A requester submits a ticket through the web or a configured inbound email address. Existing membership, licensing, and permission checks place it in the correct company and division.

  2. 2

    Route it responsibly

    Authorized agents see work within their company or assigned divisions, then take ownership, adjust priority, and communicate with the requester.

  3. 3

    Track the outcome

    Status, first response, comments, internal notes, attachments, assignment, and resolution events form a useful history. Stored response and resolution deadlines show whether each commitment is pending, met, or breached.

  4. 4

    Keep what the team learned

    An authorized agent can now rewrite the final resolution as searchable private company or division knowledge while the ticket conversation and files stay on the ticket.

Operational use cases

Flexible enough for the issues businesses actually face

Secure foundation

Identity and access protect ticket data from the first request

Model Output separates global identity, company membership, division scope, roles, and permissions. Ticket queries, internal notes, private attachments, and downloads use those boundaries on the server.

Email-based identity

One global account can hold different responsibilities across multiple organizations.

OIDC company SSO

Pre-provisioned company users can authenticate through compatible providers such as Microsoft Entra ID and Okta.

No domain-based access

Sharing a company email domain never creates membership or grants a role.

Server-side authorization

Sensitive access is evaluated from memberships, scope, roles, and permissions—not hidden buttons.

Audit-aware changes

Security and access changes produce useful evidence without storing OIDC tokens or secrets.

Tenant-safe AI assistance

Suggestions use only published knowledge the requester can access, with encrypted company API keys and optional division overrides.

Questions and answers

Model Output Help Desk FAQ

What is the Model Output Help Desk?

It is a business help desk and operations platform for managing support requests and operational issues in a company-aware workspace. Secure core ticketing, inherited service levels, company or division dashboards, and private knowledge, authorized AI suggestions, configurable ticket email, privacy-preserving consulting assistance, and public consultant outreach.

Is the Help Desk only for IT support?

No. It is being designed for IT incidents, production problems, workflow questions, ERP or MIS issues, system configuration issues, and other operational work in many industries.

Will it support companies with multiple divisions or plants?

Yes. The foundation supports companies, divisions or plants, company-wide roles, and access to any authorized subset of divisions.

How will AI be used?

After a ticket is saved, the available workflow searches only published knowledge the requester is authorized to access, suggests relevant articles and possible resolutions, records feedback, and keeps the normal support workflow open. Company administrators can use a company provider key with optional division overrides.

Does Model Output support company SSO?

Company-specific OpenID Connect SSO is available for pre-provisioned users.

How does consulting assistance protect customer privacy?

A customer writes a separate consulting description. Approved consultants see only that description, selected skills, and a random opportunity identifier—not the customer, company, ticket conversation, attachments, or internal history.

Is the complete Help Desk available now?

Secure core ticketing is available for authorized logged-in users, including tenant-scoped queues, search and filters, assignment, priorities, statuses, public replies, internal notes, private attachments, resolution, and history. Inherited SLA policies, business calendars, deadline tracking, and company or division dashboards are also available, along with searchable private knowledge, authorized AI suggestions, and configurable inbound/outbound ticket email and privacy-preserving consulting coordination.